Certificate II in Retail

About this Qualification

This qualification is the industry approved entry point for a retail career. It is designed for new and existing retail staff who want to build a career in retail.

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles, such as:

• Providing product and service advice in a retail store
• Selling products and services in variety of retail settings
• Operating a checkout area
• Preparing and selling fast food items
• Store, rotate and replenish food stock
• Checking stock and replenishing retail shelves
• Organising and maintaining work areas and displays.
• Possible job titles include:
• Sales assistant
• Customer service representative
• Crew member
• Checkout operator

Entry requirements

To enrol in this qualification you must be working in a retail environment. There are no other prerequisites for entry to this qualification.

Qualification Structure

To achieve a Certificate II in Retail, 14 units must be completed comprising all 9 core units plus 3 elective units chosen from the list below.

Core units

• Apply point-of-sale handling procedures
• Interact with customers
• Organise and maintain work areas
• Communicate in the workplace
• Minimise theft
• Work effectively in a retail environment
• Perform stock control procedures
• Apply safe working practices
• Operate retail technology

Elective units may be selected from the following

• Sell products and services
• Balance point of sale terminal
• Advise on products and services
• Merchandise products
• Create a display

For a full list of units and more information from the NTIS website click here

Course duration

This course is delivered flexibly in the workplace and usually takes between 6-8 months to complete.

Delivery mode

This qualification is delivered to existing workers in their own workplace and with the support and training assistance of their line manager.

All College students undertaking the program are allocated a workplace coach. This coach will work closely with your line manager to ensure that the training design is a good fit with the business and, with your own personal learning style. As well as one-to-one coaching you may be asked to complete some learning online and/or attend some group workshops.

Individual program design

Every person is different, so the College takes the time to design the most suitable learning program for you.

Each program is unique and designed to meet the needs of the individual.

Initially, your coach will undertake a needs analysis where he or she works with you to ascertain your current skills & knowledge and to see where the gaps are.

This process will ensure you have selected the right qualification for you at this time in your career and it will also make sure that we select the right electives that best suit your needs. Once this is complete your coach may advise you that you already have some of the skills & knowledge required for this qualification. When this happens you can have these skills & knowledge recognised through a process called ‘recognition of prior learning’ and then you don’t have to complete training in this aspect of the program.

The coach will work closely with you and your line manager to develop your own training plan. This will outline any RPL as well as what units you need to complete and how you will complete them. Depending on your needs you may utilise any or all of the following learning methods:

Work with a coach one-to-one

Use a textbook or learner resource to complete various activities

Complete various topics online using: online learning resources; learning blogs etc.

Undertake a workplace project where you apply the new skills & knowledge you have gained

Work with your line manager who will train you in a specific skill set

Attend a training workshop with other students like you

Attend a seminar on a specific topic

Attend a conference or product launch etc.

How to enrol

The College works with existing workers and offers this qualification in their own workplace. To undertake this qualification you will need the support and endorsement of your line manager.

Once you have registered your interest in this course the College will assign you a workplace coach who will visit you to undertake the needs analysis and develop your program design.

If you are interested in learning more about this qualification and/or enrolling in this qualification contact us