Certificate III in Retail

About this Qualification

This qualification is not an entry level qualification and is usually undertaken by more experienced individuals who have had considerable experience in retail.

This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgment. Work could be undertaking various retail store settings, such as specialty stores supermarkets department stores and retail fast food outlets. Individuals may have some responsibility for others and provide all halls specific coordination will support responsibilities within a store same.

Individuals with this qualification are able to perform roles such as:

• Providing in depth product and service advice in a retail environment
• Selling products and services in a variety of retail settings
• Supervising a checkout area
• Leading a team preparing and selling fast food items
• Acting as an assistant to a manager of a small to medium store
• Organizing and maintaining work areas and displays
• Carrying out specific responsibilities such as merchandising or buying

Possible job titles include

• Sales assistant
• Customer service Rep.
• Crew leader
• Shift manager
• Team leader
• Department manager
• Assistant store manager
• Check out supervisor
• Merchandise coordinator

Entry Requirements

To enrol in this qualification you must be working in a retail environment.

There are two alternative pathways for entry into the Certificate III in Retail. The first is the completion of the certificate two in retail or alternatively, you will have had sufficient retail employment experience.

Usually this means that in your current or previous job role you have had some time working in the retail environment using a variety of skills including POS, working with customers, operating a range of retail technology and equipment, performing stock control procedures, applying safe work practices and minimizing theft (to name a few)

If you have been working in the retail environment for more than 6-12 months, you probably have the skills necessary to commence this qualification. A visit from the College retail consultant or perhaps even a phone call can soon confirm this for you.

To achieve this qualification, you will need to complete 10 units. This consists of three core units and seven electives.

Core units

• Maintain store safety
• Maintain store security
• Coordinate interaction with customers or
• Build relationships with customers

Electives can be chosen from the following list and include

• Coordinate retail office
• Coordinate interaction with customers
• Balance point of sale terminal
• Monitor food safety program
• Operate retail information technology systems
• Exercise initiative in a business environment
• Maintain and order stock
• Co-ordinate work teams
• Maintain employee relations
• Co-ordinate merchandise presentation
• Create a display
• Recommend specialized products and services
• Develop innovative ideas at work
• Sell products and services
• Coordinate sales performance
• Build relationships with customers

A complete list of units with the SIR30207 Certificate III in Retail can be accessed here

Course duration

This course is delivered flexibly in the workplace and usually takes between 6-12 months to complete.

Delivery mode

This qualification is delivered to existing workers in their own workplace and with the support and training assistance of their line manager.

All College students undertaking the program are allocated a workplace coach. This coach will work closely with your line manager to ensure that the training design is a good fit with the business and, with your own personal learning style. As well as one-to-one coaching you may be asked to complete some learning online and/or attend some group workshops.

Individual program design

Every person is different, so the College takes the time to design the most suitable learning program for you.

Each program is unique and designed to meet the needs of the individual.

Initially, your coach will undertake a needs analysis where he or she works with you to ascertain your current skills & knowledge and to see where the gaps are.

This process will ensure you have selected the right qualification for you at this time in your career and it will also make sure that we select the right electives that best suit your needs. Once this is complete your coach may advise you that you already have some of the skills & knowledge required for this qualification. When this happens you can have these skills & knowledge recognised through a process called ‘recognition of prior learning’ and then you don’t have to complete training in this aspect of the program.

The coach will work closely with you and your line manager to develop your own training plan. This will outline any RPL as well as what units you need to complete and how you will complete them. Depending on your needs you may utilise any or all of the following learning methods:

Work with a coach one-to-one

Use a textbook or learner resource to complete various activities

Complete various topics online using: online learning resources; learning blogs etc.

Undertake a workplace project where you apply the new skills & knowledge you have gained

Work with your line manager who will train you in a specific skill set

Attend a training workshop with other students like you

Attend a seminar on a specific topic

Attend a conference or product launch etc.

How to enrol

The College works with existing workers and offers this qualification in their own workplace. To undertake this qualification you will need the support and endorsement of your line manager.

Once you have registered your interest in this course the College will assign you a workplace coach who will visit you to undertake the needs analysis and develop your program design.

If you are interested in learning more about this qualification and/or enrolling in this qualification contact us