Consultancy Services

The College offers a select range of specialised consultancy services across the eight core themes the College specialises in including:

Business Communication & Interpersonal Skills, Customer Service, Human Resources Management, Leadership, Managing Change, Management, Project Management, Sales

Our Customer Service experts will work with you on improving the quality of customer service required for your business.

Our services include:

• Customer Surveys reports and recommendations
• Potential customer surveys/ feedback – reports & recommendations
• Competitor Analysis report and action plan
• Customer Service Charter/Action Plan – we can assist you in developing your business customer service plan or charter
• Code of Conduct – we can work with you and your team to develop a code of conduct with customer service as the driver
• Phone scripts & general greetings
• Email/ letters/ and other templates– focused around customer service
• Specialised training e.g. Non-verbal cue’s/ recognising signals, handling difficult customers, customers with special needs etc
• People Development
• Management and Leadership

Our specialised consultants are experts in business management and process improvement and can assist in a range of business management & leadership processes and issues including:

• Business planning
• Growth strategies
• Operational management issues
• Business & process improvements, productivity increases and useful business tools
• Exploring & identifying leadership potential
• Building high performance teams
• Changing behaviours and managing change
• Business Innovation and Entrepreneurship

Our consultants have access to a range of business improvement tools that can assist to diagnose and/or determine the current health/state of your business as well as identify where improvements are essential.

Retail Services

As well as the services offered under customer service, the College offers a select range of specialist retail services including:

• Inventory management
• Selling
• Tools & techniques
• Getting the best out of sales staff & managing for optimum performance
• Winning sales strategies
• Using CRM’s for maximum functionality
• Mystery shopper reports and action plans
• Merchandising
• Creating extraordinary displays; colours, techniques and tools
• Planning and managing extraordinary events and promotions
• People, Workforce Development & Human Resource Management

Our specialised consultants are HRM and/or workforce development experts who can advise on a wide range of staff related matters including:

• Staff training & development
• Training needs analysis
• Competency analysis
• Job/role functions and
• Training & development matrix
• Performance management
• Systems and functions
• Giving & receiving feedback
• Managing performance
• Conflict Resolution
• Reward and recognition
• Talent Management
• Generational management: Managing a diverse needs workplace with baby boomers generation X and millenial’s
• IR Issues
• Managing remuneration
• Succession planning
• Project Management

Our PMBOK accredited consultants offer specialised project management related consultancy as workplace coaching to further support the training programs offered by the College and specialised business consultancy to advise on your current project management methodology.

Our experts can also advise on more specialist areas such as:

• Complex contractual management
• Project oversight for senior managers and directors/CEO’s
• Financial management of multi-million dollar projects

To talk to a specialist consultant or find out more contact us