Customer Service
Do you have an exceptional & extraordinary Customer Service Team?
Is Customer Service a critical driver for your organisation?
The College for Adult Learning offers two short courses that focus on Customer Service Excellence:
Customer Engagement, Customer Service Excellence
Book now or Contact us for more information
The College for Adult Learning understands the importance of customer service. In fact, not only do we understand just how critical customer service is in the global marketplace but we are absolutely passionate about it!
We believe that organisations often waste time and money seeking to try and find a ‘competitive edge’ around which to build and grow their business, when, in fact, the truly significant competitive edge most business will have is their level of customer service.
In today’s economy it is almost impossible to establish a unique business concept – someone, somewhere has the same or similar however, where you can become unique is the service you choose to offer or provide to complement your products and/or services.
To successfully compete in today’s challenging business climate – and survive to thrive in the long term – organisations need to provide a level of service excellence that will ensure your customers not only keep on coming back but also recommend your organisation at every opportunity.
Almost every organisation is competing in the global marketplace and, for many their competitive advantage is their customer service. The level of and excellence of customer service will ultimately determine the organisation’s business success.
To be successful in the 21st century you must provide World-class service delivery.
How you handle your customers can directly affect you individual and team goals and your organisation’s performance and business success.
The College for Adult Learning is passionate about customer service. We believe customer service is the key and critical business driver for all quality world class organisations and we have developed a number of short courses to support the development of customer service excellence.
These short course programs are designed and customised to meet the needs of your organisation and your people. We do not offer off the shelf programs as we believe one size does not fit all.
CAL understands how time poor organisations are and just how difficult it has become to release a key person such as your frontline manager or team leader to attend a whole day workshop.
So, we have designed a series of management SHORT COURSE MODULES instead of whole day (or more) workshops.
These MODULES, are similar to short course workshop, with the following characteristics:
All programs are delivered over a 3 HOUR BLOCK, combining theory and activities.
Participants are encouraged to practice their new found skills in the workplace before attending the second module usually in another week.
All programs have total flexibility however most programs are two, three or four modules/learning grabs with the facility to “bolt on” extra modules that create value for participants.
All our programs are designed to assist participants to manage real life situations and they provide proven techniques and tools for dealing with a variety of challenging situations that can be applied immediately on the job.
Complimentary support coaching is offered for all participants to ensure maximum effectiveness from each program and, as an extra incentive you can align the learning to an accredited program and build credits towards a qualification.
To read more about this new and exciting module delivery click here
Book now or Contact us for more information
