Retail
Workforce Development in Retail
How do you choose the right training provider for your retail operation?
How can off the shelf training programs motivate your people to improve their critical retail skills?
How can you be sure that the training program achieves results for your business?
The College for Adult Learning understands retail!
The principals have over 30 years experience running their own businesses and working with both small and large organisations to understand and solve problems that face retailers in today’s environment.
We understand many of the issues you face when considering workforce development and training programs such as time off the job, high staff turnover, varying skill levels or staff that merely see retail as a stepping stone to other careers.
Effective training is achieved when the learning is retained resulting in improved performance hence our dedication in developing a training model that has proven results for our clients.
How do we achieve this?
We work with you to establish your key drivers and the most critical issues facing your business today.
Working in partnership with you we design a training program that will meet the needs of your staff and your business. The program is customised exclusively for your business to achieve maximum results.
The customised program will ensure that the right skills are being developed for the job outcome and context of the learner within your business constraints. It will also make sure the skills needed are delivered in the right timeframe and, in a way that is ‘right’ for your business and your people.
By utilising the unique CAL coaching model we guarantee improved staff performance in key areas such as :
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Customer service skills
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Sales skills
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Product knowledge
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Merchandising
We ensure that all coaching is done on the job with no disruption to your business and allowing staff to feel comfortable being in their own environment and with their own merchandise.
We have no minimum numbers and will happily work with just one person or equally a large team
We stay connected to your business long after training has finished to ensure that what has been learned by your staff is applied day in day out to maximise your return.
As a Registered Training Organisation many of the retail programs we offer are nationally accredited and so qualify for government funding meaning that you will not have any costs associated with your staff training.
How can we help you?
We offer a range of qualifications specific to Retail:
Certificate IV in Retail Management
We also offer qualifications more suited to specific functions in retail including:
Diploma of Human Resource Management
Certificate IV in Business Sales
Certificate IV in Project Management
Certificate IV in Human Resources
We provide coaching and/or consultancy services in specialised areas for owners, managers and staff including:
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Inventory Management
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Sales
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Customer Engagement
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Merchandising
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Finance and cash flow management
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Loyalty programs
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Mystery shopping
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Marketing
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Strategic Planning
As part of our ongoing service to you we provide at no charge:
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Quarterly newsletters
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24/7 availability to discuss any business issues
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Regular updates on important retail initiatives
Our workforce development approach includes attracting, engaging, expanding and utilizing identified and unidentified workforce skills, knowledge and attributes to ensure a profitable and sustainable business.
Take the next step and Contact Us at the College for an obligation free chat on how we can work with you to help grow your business.
