Consulting

Areas of Specialisation

• Customer Service
• Management Consulting
• Retail
• Project Management

CAL understands how time poor organisations are and just how difficult it has become to release a key person such as your frontline manager or team leader to attend a whole day workshop.

So, we have designed a series of  Short Course Modules instead of whole day (or more) workshops.

These Modules, are delivered over a 3 hour block, combining theory and activities.

Participants are encouraged to practice their new found skills in the workplace before attending the second module usually in another week.

All programs have total flexibility however most programs are two, three or four modules/learning grabs with the facility to “bolt on” extra modules that create value for participants.

All our programs are designed to assist participants to manage real life situations and they provide proven techniques and tools for dealing with a variety of challenging situations that can be applied immediately on the job.

Complimentary support coaching is offered for all participants to ensure maximum effectiveness from each program and, as an extra incentive you can align the learning to an accredited program and build credits towards a qualification.

Customer Service

Is Customer Service a critical driver for your organisation?
Do you have an exceptional & extraordinary Customer Service team?

The College for Adult Learning offers two short courses that focus on Customer Service Excellence:

Customer Engagement, Customer Service Excellence

The College for Adult Learning understands the importance of customer service. In fact, not only do we understand just how critical customer service is in the global marketplace but we are absolutely passionate about it!

We believe that organisations often waste time and money seeking to try and find a ‘competitive edge’ around which to build and grow their business, when, in fact, the truly significant competitive edge most business will have is their level of customer service.

In today’s economy it is almost impossible to establish a unique business concept – someone, somewhere has the same or similar however, where you can become unique is the service you choose to offer or provide to complement your products and/or services.

To successfully compete in today’s challenging business climate – and survive to thrive in the long term – organisations need to provide a level of service excellence that will ensure your customers not only keep on coming back but also recommend your organisation at every opportunity.

Almost every organisation is competing in the global marketplace and, for many their competitive advantage is their customer service. The level of and excellence of customer service will ultimately determine the organisation’s business success.

To be successful in the 21st century you must provide World-class service delivery.

How you handle your customers can directly affect you individual and team goals and your organisation’s performance and business success.

The College for Adult Learning is passionate about customer service. We believe customer service is the key and critical business driver for all quality world class organisations and we have developed a number of short courses to support the development of customer service excellence.

These short course programs are designed and customised to meet the needs of your organisation and your people. We do not offer off the shelf programs as we believe one size does not fit all.

Management

Increasing productivity and sound business management are ‘must have’s’ for organisations today.

Your frontline managers, team leaders and supervisors must be able to manage your workplace effectively and efficiently and they need to do it now!

The College for Adult Learning understands the need for basic management training at the frontline level. We know that often your frontline managers, team leaders and supervisors are there because of their exceptional technical ability and we recognise the need you have to ensure your supervisors and frontline managers have the skills, knowledge and tools they require to manage your workforce in a hectic and changeable global environment.

The College for Adult Learning offers six dynamic and professional short courses that are focussed on Management:

Coaching for Managers, Cross Generational Marketing, Turning Disability into a Workplace Reality, Effective Problem Solving, Globalisation & Cultural Diversity, Time Management

Managers of the 21st Century are expected to lead high functioning teams successfully. 

Leadership is the number 1 issues on the minds of Australian managers and strong leadership is always linked with business success!

Providing leadership is of critical importance for the modern manager as is a comprehensive knowledge and skill base in business function. This includes a working knowledge of and ability to read, interpret and act on business financials, business operations, sales and marketing and people management.  Many managers come from a strong technical background where they may have acquired some management skills as they relate to their technical expertise but, it most cases, these managers often have had no training in management and therefore ‘manage’ using the skills and knowledge they have developed informally and often in positions outside of the workplace.

The management programs offered by CAL will provide the learner with a sound understanding of the principles of management as well as a practical toolkit of management skills and techniques that can be applied instantly for highly effective management. All our management programs place a strong emphasis on leadership and focus on customer service as a key business enabler and differentiator.

Our management short course programs are designed and customised to meet the needs of your organisation and your people. We do not offer off the shelf programs as we believe one size does not fit all.

Project Management

Do you need to increase workplace efficiency & productivity?
Are you in control of your workflow or, is your workflow in control of you?
Are you reactive, responding to demands, shifting focus from one thing to another with frenetic activity?

In today’s modern workplace where the focus is on goals and outcomes, the function of work revolves much more around definable work periods, plans or projects. To function effectively in this outcomes focused business environment, today’s professional requires a sound understanding of the principles of project management.

Check out our Project Management Essentials  Short Course.

Project Management programs cover such issues as resourcing, budgets, communication & stakeholder management, risk management and contingency planning all critical issues in every workplace that, if neglected, can have significant impact on your bottom line.

In the 21st century workplace every professional requires a sound, practical understanding of the principles of project management.

All our short course programs follow the principles of the Project Management Body of Knowledge (PMBOK) which is a project management guide, and an internationally recognised standard, that provides the fundamentals of project management as they apply to a wide range of projects and, all courses are built around the 5 basic process groups of Project Management:

• Project Initiation
• Planning
• Executing
• Monitoring & Control and finally
• Project Closure

Our short course programs are designed and customised to meet the needs of your organisation and your people. We do not offer off the shelf programs as we believe one size does not fit all.

Retail Services

As well as the services offered under customer service, the College offers a select range of specialist retail services including:

• Inventory management
• Selling
• Tools & techniques
• Getting the best out of sales staff & managing for optimum performance
• Winning sales strategies
• Using CRM’s for maximum functionality
• Mystery shopper reports and action plans
• Merchandising
• Creating extraordinary displays; colours, techniques and tools
• Planning and managing extraordinary events and promotions
• People, Workforce Development & Human Resource Management

Our specialised consultants are HRM and/or workforce development experts who can advise on a wide range of staff related matters including:

• Staff training & development
• Training needs analysis
• Competency analysis
• Job/role functions and
• Training & development matrix
• Performance management
• Systems and functions
• Giving & receiving feedback
• Managing performance
• Conflict Resolution
• Reward and recognition
• Talent Management
• Generational management: Managing a diverse needs workplace with baby boomers generation X and millenial’s
• IR Issues
• Managing remuneration
• Succession planning
• Project Management

Our PMBOK accredited consultants offer specialised project management related consultancy as workplace coaching to further support the training programs offered by the College and specialised business consultancy to advise on your current project management methodology.

Our experts can also advise on more specialist areas such as:

• Complex contractual management
• Project oversight for senior managers and directors/CEO’s
• Financial management of multi-million dollar projects