Why Get Your Diploma of Retail Management?

This exciting retail management program has been developed in response to demand from retail owners and managers who, in these times of increased & intense competition, recognise the need to be the best they can.

For many people, this means updating and/or contextualising their existing skills & knowledge while for others, it means learning new skills, specific to the retail sector and their business.

Only the ‘best’ will succeed and to be the best you not only need to know how to manage in retail, you also need to stay one step ahead and at the cutting edge of retail and this means using all the tools and technology available to the 21 Century Retailer!

We also offer a coaching model, where a specialised coach comes to you and spends time in your workplace rather than you leaving work to attend the training, alternatively you could also attend coaching sessions at our Richmond Campus.

About The Program

The Diploma of Retail Management comprises 2 core units:

• SIRXFIN005A Manage Operations to budget
• SIRXMGT005A Set strategic plans

Plus 7 Elective Units that our retail specialists have carefully selected to ensure you have the skills and knowledge to survive and thrive in this globally competitive environment:

• BSBCUS501A Manage Quality Customer Service
• SIRXEBS001A Acquire & Retain Online Customers
• BSBHRM506A Manage Recruitment Selection & Induction Processes
• SIRXINV004A Buy Merchandise
• BSBMGT502AManage People Performance
• SIRXPRO004A Maximise product sales & Market Share
• SIRXMPRO06A Manage Promotional Activities

Who Is It Designed For?

The retail program is designed for retail professionals who have some years experience in the retail environment as owners, managers or supervisors.

Program Benefits

• Determine effective business strategies to grow and develop your business & develop ‘real’ business plans
• Develop innovative Customer Service & service delivery strategies & successfully implement
• Develop and implement effective buying & merchandising strategies for improved performance & control
• Implement policies and procedures for effective management control, legal compliance and ethical trading
• Analyse sales figures, forecast future sales volumes & maximise profits
• Manage staff, suppliers and business relationships for optimum performance and return in your business
• Apply continuous improvement strategies to solve retail problems         
• Confidently develop an informed retail pricing plan.
• Evaluate alternative distribution strategies & develop a retail product and service mix
•  Generate retail information & apply continuous improvement strategies to solve retail problems & make decisions
• Assess emerging global trade events that impact retailing
• Apply the latest & emerging technology & tools to gain maximum market share.
•  Understand & apply technology to retail and retail information systems
• Develop & use time management techniques to use time effectively & efficiently and reduce personal stress levels.
• Become a confident, effective leader

Program Duration

We know just how busy retail is so, the program is offered over 16 intensive workshops after normal working hours between 5pm-9pm.  We have designed it this way so you can make it- we know a whole day is just not realistic!

In these workshops you will join with your peers and our retail specialists to build on your current skill sets and retail knowledge and to learn how to innovate and stay ahead of your competition. This workshop program will give you the strategies, techniques and tools for retail success today and to plan and position for the future.