New 10 Week Course: 1 Workshop Per Week from 6pm-9pm

This course has recently been redesigned for the busy professional who wants to develop new sales skills as quickly as possible. It comprises of 10 workshops over 10 weeks. We also offer a 5 day program scheduled over 3 months.All workshops are run from our Richmond Campus from 6pm - 9pm. Enquire now by filling in the form on the right.

Why Get Your Certificate IV in Business Sales?

According to the QBR December 2010 Business Expectations Survey 21% of firms perceive skilled labour issues to be an issue & significant barrier to sales growth in 2012 and, Hay’s Consulting report that in response to Australia’s strengthening economy, employers are adding to their sales teams and are looking for Business Developers with a proven ability to generate new business.

2012 is a great time to polish your sales skills or to move into a sales career. Now is the time to develop your sales skills and achieve career success!

This course is recognised in Australia as the benchmark qualification for professional sales. It will provide you with the skills and knowledge to become an exceptional sales professional. For employers, this program will give your staff a range of practical tools that are focused on delivering exceptional sales service that will drive higher business returns.

We also offer a coaching model, where a specialised coach comes to you and spends time in your workplace rather than you leaving work to attend the training, alternatively you could also attend coaching sessions at our Richmond Campus.

About The Program

This program has just be re-designed and updated to provide you with the skills, knowledge and comprehensive toolkit to apply these skills in the context of your clients' requirements and to realise your career success in Sales.

This qualification comprises 10 units and this is designed to ensure participants gain the necessary skills and knowledge to ensure the business gets a return from its investment in marketing and turns demand into sales.

Units include:

• BSBMKG402B - Analyse consumer behaviour for specific markets
• BSBREL402A - Build client Relationships and Business Networks
• BSBPRO401A - Develop product knowledge
• BSBSLS402A - Identify sales prospects
• BSBSLS403A - Present a sales solution
• BSBSLS404A - Secure prospect commitment
• BSBCUS402A - Address customer needs
• BSBSLS406A - Self-manage sales performance
• BSBOHS407A - Monitor a safe workplace
• BSBSLS501A - Develop a sales plan

Who Is It Designed For?

This program is suitable for experienced sales professionals seeking to further develop their skills and knowledge including sales representatives and agents, customer service professionals and others seeking to develop a career in business sales. Executives including sales account executives, agents, sales assistants and representatives.

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More Program Benefits

• Australia's leading qualification in Business Sales
• Learn how to apply these skills in a practical way that boosts sales figures and assists you in meeting your targets.
• Access techniques for applying solutions to unpredictable problems, and analysing and evaluating information from a variety of sources.
• Gain practical and useful insights into more effective ways of dealing with customers and closing sales. 
• Build yourself a toolkit of new techniques and tactics to further your sales career
• Gain the confidence you need to deal directly with customers and  build a strong, rewarding  relationship
• Receive a sales toolkit including templates, spreadsheets, tips and a range of other tools designed to support the sales processes.
• It is up to sales staff to contact people, identify their needs and help them make a purchasing decision.
• Articulates into the Diploma of Management (sales focus)

Program Content

• Understand and explore the sales cycle
• Explore different communication styles &  how to adapt to other styles as well as a range of communication strategies to encourage and enhance client interaction
• Consider the basics of building positive relationships
• Clarify what you are selling - design an 'elevator' pitch with confidence & your unique selling proposition
• Understand the difference between benefits and features
• Become self-motivated to remain positive and focused
• Learn how to research & plan the structure of a face to face session or a telephone or electronic sales consultation
• Practice & apply effective questioning techniques - it is about the customer's needs!
• Enhance your negotiation skills to advance the sale and become a power negotiator to win the customer's confidence
• Develop strategies and techniques to overcome objections to close the sale & deal with primary and secondary objections and handle the 'stallers'
• Develop the confidence to influence others
• Recognise productivity barriers and learn how to keep sales as your priority
• Create a sales presentation that has that 'wow' factor
• Develop networking skills and foster customer relationships
• Explore customer service excellence  &  ensure that you have repeat business
• Work effectively as part of a sales team
• Ensure that OHS is understood and applied in a sales environment

Program Duration

This intensive study mode program has been designed for the busy professional who wants to develop new sales skills as quickly as possible. It comprises 10 workshops offered over 10 weeks. All workshops are run from our Richmond campus from 6-9pm.

Click here to enquire now