Delivering 5 Star Customer Service

Delivering 5 Star Customer Service

Turning Your Customers Into Your Best Promotion Yet!

Q. How do you increase profits and create clients who are your best marketing tool?

A. Deliver 5 star customer service.

Sales turn prospects into new customers. Service turns new customers into repeat customers. In order to enjoy the rewards of excellent customer experience and repeat business, service needs to be the top priority. The front-line employees of any business form the customer’s impression, which has a direct result on profits. This training program is for individuals and companies who desire to be profitable and create a company culture with 5 star customer service by motivating, training, and enabling their employees to deliver 5 star customer service.

“The Customer is not always right but must always be handled right”

David Patmore

You Will Discover

  • How Your Customers Really Perceive You
  • How to Under Promise and Over Deliver
  • How to Identify Customer Value Perception 
  • Why Customers Leave or Stay
  • Understanding What 5 Star Service Really Means
  • How To Send the Right Customer Message
  • Dealing with Difficult Customers
  • How to Understand the Value of Feedback
  • How to Use the Telephone Effectively
  • Strategies to Keep Your Customers Coming Back
  • Creating the 5 Star Culture for Customer Service

Participant Outcomes

The skills learned in this course will increase your knowledge and ability in the daily interaction and productivity of your role as a customer service provider.

As a participant you will gain the awareness and skills to handle all possible customer scenarios.  You will also understand and be able to apply the necessary planning and analysis skills to communicate strategically.

Workshop Format

All of our workshops use adult learning methods to maximise interactivity, engagement and fun. Our Facilitators use a combination of professional visual aids as well as multimedia to present the information. Each workshop has tailor made activities and discussions and even though the information has a specific format it is adapted and customised to suit each group.

All CAL facilitators are industry experts in their chosen field and come with a wealth of practical business experience, qualification and application.

Designed For:

This is applicable to anyone who desires key strategies to improve their customer service ability. It is suitable for those who work in all service areas including sales, call centres, retail, and any internal or external customer contact role.

If your business has multiple participants, we can conduct the course onsite at your companies office. Enquire now to find out more.

Price: $450 plus GST

Includes all materials as well as morning tea, lunch and afternoon tea.

Early Bird Price:

Up to 4 weeks before schedule date less 10%

Group Booking Price:

  1.  2 participants - Save 10%
  2.  More than 2 participants - Save 15%

To Register:

Call us on 1300 907 870

Or simply fill out the form »

Location:

All courses are conducted on our premises 
3 Prince Patrick Street, Richmond Melbourne

1 Day Course Dates:

March 2011
Day 1: March 16
April 2011
Day 1: April 12
July 2011
Day 1: July 18
August 2011
Day 1: August 30

Click here to view all of our Short Courses and Public Schedule

Download Brochure

Enquire Now